Behavioral effects of public service motivation among citizens: testing the case of digital co-production

In times where governments are increasingly unable to solve problems on their own, it is important understand what motivates citizens engage in co-production. Drawing identity theory and a sample of 966 Zurich, Switzerland, we analyze how public service motivation (PSM) related engagement digital co-production platform enabling support provision. As our dependent variable, effort intensity use, behavioral outcome, provide insights into the actual implications PSM, going beyond self-reports. Using negative binomial regressions, found positive relationship between PSM dimension “commitment interest”, one with “compassion”. Additionally, social identification city moderates for certain dimensions. sum, study contributes better understanding motivations drive collaborate organizations, which an ongoing trend many countries around world.